Fostyr for restoration companies
Restoration work comes from whoever calls you first. Be the one they call.
A pipe bursts at 2 a.m. and someone decides who to call: the plumber on site, the adjuster, the property manager, the agent whose listing just flooded. Those people are the business. Fostyr keeps every one of them, with every job they sent, and tells you when one of them has started calling someone else.
Where the work comes from for a restoration company
Insurance adjusters
An adjuster who trusts your estimate as written sends you a claim a week.
Plumbers and HVAC techs
They are standing in the water first. The tech who has your number sends the mitigation job.
Property managers
One manager with two hundred units is a customer for life if the first job goes well.
Real estate agents
A flooded listing needs to close. The agent remembers who made it happen.
What goes wrong without a system
The adjuster who moved to another carrier
Your best referrer changed companies in June. Nobody knew until the claims stopped. The relationship was with the person, not the carrier, and nobody kept the person.
The plumber you never thanked
A plumbing company sent you six mitigation jobs last year. Nobody on your team can name the tech, and no one has bought them lunch.
Context lost between shifts
The project manager who handled the property manager's last three jobs left. The notes were in a personal phone. The next call starts from zero.
Job software that forgets the referrer
Your job management system knows the loss address, the scope and the invoice. It has no idea which plumber sent it or that the adjuster has sent forty claims.
Where to start, with no software and no plan
List who sent every job this year
Go through the last twelve months of jobs and write down the referrer on each: the adjuster, the plumber, the manager, the agent. That list, with a count beside each name, is the whole marketing plan.
Connect the inbox and the job system
Your mail already holds every thread with every adjuster. Connect it once and the history attaches itself. Bring your job list in and the referrers get their counts.
Find the ones going quiet
The adjuster who sent nine claims last year and one this year is your first call. Fostyr surfaces them; you make the call.
Put the plumbers on a route
The plumbing and HVAC shops in your territory are offices to visit, the same way agents visit brokerages. Bring your after-hours number and a reason to remember you.
How Fostyr fits a restoration company
Hub: Who is waiting on you, and which referrer has gone quiet.
The morning view: the adjuster who asked for a revised scope, the property manager who has not sent a job in ninety days, the plumber who just copied you on an email. Ask Fostyr which carrier sent the most work last winter.
Relationships: Every adjuster, plumber, manager and agent, with every job they sent.
Each referrer has a journey: jobs, emails, calls, notes from every project manager who ever dealt with them. A grade tells you who actually sends work. Companies hold their people, so when an adjuster moves carriers the history moves with the person.
Workspace: Threads and follow-ups, attached to the referrer.
An email from an adjuster lands on the adjuster. The follow-up after a completed job sits beside the job. Templates for the scope is attached, the job is complete, thank you for the referral.
Marketing: Visits, thank-yous and reviews, on a cadence.
A route for the plumbing shops and management offices you visit. Rhythms for the quarterly adjuster check-in and the after-job thank-you. Reviews asked for when the homeowner is relieved, not weeks later.
Connections: Your inbox fills it in; your job list comes with you.
Connect Gmail and the threads attach themselves. Bring your job export in and every referrer gets their history. Use a job management system we don't connect to yet? Tell us at setup and we'll help you bring your data over.
What marketing means for a restoration company
Marketing for restoration is being first on the list
Not billboards. It is the plumber's phone having your number, the adjuster trusting your scope, the property manager not having to think. Every relationship on that list is worth more than any ad.
The visit is the campaign
A monthly round of plumbing shops, HVAC companies and property management offices, with something in hand: a magnet with the after-hours line, a lunch, a class on what to do in the first hour of a loss.
Reviews close the loop
A homeowner who just got their house back will write you a review if you ask that day. Adjusters and agents read them.
Questions restoration companies ask
- How do I grow a restoration business?
- By being the company that adjusters, plumbers, property managers and agents call first, and staying that company. Most restoration work is referred by a small number of people. Growth is meeting more of them and never letting one go quiet unnoticed. Fostyr is built around that list.
- How do I get more water damage jobs?
- From the people who are standing in the water before you are: plumbers, HVAC techs, property managers. Visit them, give them your after-hours line, thank them for every job, and notice when one stops calling. Fostyr keeps the list and tells you who to call.
- What software does a restoration company need?
- A job management and estimating system for the work, and a relationship system for the referrers who send it. Fostyr is the second one. It reads your inbox and takes your job list so the referrers and their history fill in without data entry.
- How do I keep insurance adjusters sending me claims?
- Deliver scopes they can approve as written, communicate on their schedule, and stay in touch between claims. When an adjuster changes carriers, keep the relationship with the person. Fostyr keeps the person, not the carrier, and tells you when they go quiet.
- Is Fostyr a CRM for restoration contractors?
- It is a relationship system rather than a sales pipeline. It tracks the adjusters, plumbers, managers and agents behind your jobs, with their whole history, and nudges you before one fades.
- How much does Fostyr cost?
- $200 a month for your core team of up to five, then $35 a month per additional person, with a thirty-day trial and no card required.
Pricing
$200 a month for your core team of up to five, then $35 a month per additional person. Thirty-day trial, no card required.