Fostyr for plumbers
Plumbing work comes from the people who call you first. Keep every one of them.
The property manager with two hundred units. The builder who needs a rough-in every month. The restoration company that sends you the re-pipe after the flood. The homeowner who has called you for eleven years. That list is the business. Fostyr keeps it, with every job, and tells you when someone on it has started calling somebody else.
Where the work comes from for a plumbing company
Property managers
One manager is a hundred service calls a year, as long as the first one went well.
Builders and general contractors
A GC who trusts your rough-ins puts you on every house.
Restoration and remodeling companies
They find the failed pipe; you replace it. They send the work if they know you.
Repeat homeowners
The water heater is ten years old. They will call whoever they remember.
What goes wrong without a system
The manager who went quiet
A property management company sent forty calls last year and six this year. Somebody at their office changed, and nobody at yours noticed until the numbers came in.
The GC you never followed up with
You bid a rough-in in March, won it, did good work, and never called about the next phase. The next phase went to whoever called.
The history in the tech's phone
Your best tech knows the manager's preferences, the building's quirks and the gate code. Then the tech leaves.
Dispatch software that forgets the relationship
Your field service system knows the address, the truck and the invoice. It cannot tell you which manager sent the most work or that a builder hasn't called since spring.
Where to start, with no software and no plan
List who sends the work
Not every customer: the ones who send customers. Property managers, builders, restoration companies, the handful of homeowners who call every year. A count beside each name.
Connect the inbox; bring the job list
Every thread with every manager is already in your mail. Connect it once. Export the job list from your dispatch system and drop it in; the counts fill themselves.
Call the ones going quiet
Sort by last job sent. The manager who was at the top last year and is near the bottom now gets a call this week. That is the whole marketing plan for a month.
Put the offices on a route
Management companies, builders' offices, restoration shops. Visit on a cadence, with your after-hours number and a reason to remember you.
How Fostyr fits a plumbing company
Hub: Who is waiting on you, and who has gone quiet.
The morning: the manager who asked for a quote on the boiler, the builder who hasn't sent a rough-in in sixty days, the restoration company that just copied you on a loss. Ask Fostyr which manager sent the most calls last winter.
Relationships: Every manager, builder and homeowner, with every job.
Each has a journey: jobs, emails, calls, the notes from every tech who dealt with them, in order. A grade shows who actually sends work. A management company holds its managers and its buildings, so a change at their office does not lose the history.
Workspace: Email, calendar and follow-ups, attached to the people.
A thread from a manager lands on the manager. The follow-up after a rough-in sits beside the job. Templates for the quote is attached, the job is done, here is the maintenance reminder.
Marketing: Visits, reminders and reviews, on a cadence.
A route for the management offices and builders you visit. Rhythms for the annual water-heater reminder and the quarterly manager check-in. Reviews asked for when the water is back on.
Connections: Your inbox fills it in; your dispatch list comes with you.
Connect Gmail and the threads attach themselves. Bring your job export in and every referrer gets their history. Use a field service system we don't connect to yet? Tell us at setup and we'll help you bring your data over.
What marketing means for a plumbing company
Marketing for a plumber is being the one they think of
Ads bring one-time emergency calls at a high cost per lead. Relationships bring a manager's whole portfolio. Spend the ad budget on the ten relationships that send the most work.
The reminder is the campaign
Water heaters, backflow tests, winterizing: every customer has a date on the calendar. A reminder in your voice, on time, is the cheapest job you will ever book.
Reviews decide the emergency call
A homeowner with water on the floor picks from three plumbers by reviews. Ask every satisfied customer the same day, every time.
Questions plumbers ask
- How do I grow a plumbing business?
- Through the people who send work rather than the people who need it once. Property managers, builders, restoration companies and repeat homeowners account for most of a plumbing company's revenue. Growth is meeting more of them, keeping the ones you have, and noticing quickly when one goes quiet. Fostyr is built around that list.
- How do I get more plumbing jobs without spending on ads?
- Keep the relationships that already send work. Call the manager who has gone quiet, thank the restoration company that sent the re-pipe, remind last year's water-heater customers. Fostyr tells you who to call and when.
- What software does a plumbing company need?
- A dispatch and invoicing system for the work, and a relationship system for the people who send it. Fostyr is the second one. It reads your inbox and takes your job list so the referrers and their history fill in without data entry.
- How do I get commercial plumbing clients?
- Property managers and builders. Visit their offices, be reachable after hours, deliver the first job perfectly, and stay in touch between jobs. Fostyr keeps the list of offices, the route, and the notes from each visit.
- Is Fostyr a CRM for plumbers?
- It is a relationship system rather than a sales pipeline. It tracks the managers, builders and customers behind your jobs, with their whole history, and nudges you before one fades.
- How much does Fostyr cost for a plumbing company?
- $200 a month for your core team of up to five, then $35 a month per additional person, with a thirty-day trial and no card required.
Pricing
$200 a month for your core team of up to five, then $35 a month per additional person. Thirty-day trial, no card required.